Last Updated: June 30, 2026
At AURUM MAASEIK, we strive to deliver an exceptional and structured learning experience. Because academic slots are limited and scheduled individually with Prof. em. Dr. Bons, we maintain the following Refund and Cancellation Policy to ensure mutual commitment and respect for schedules.
1. Rescheduling Guidelines
We understand that academic schedules and professional obligations can change. You may request to reschedule a scheduled tutorial session, provided:
- You submit your rescheduling request via email or telephone at least 24 hours prior to the scheduled start time of the session.
- No additional fees apply for sessions rescheduled with at least 24 hours' notice. We will work with you to find a mutually suitable makeup slot within the billing cycle.
2. Cancellation and No-Show Policies
- Less Than 24 Hours' Notice: Cancellation requests received with less than 24 hours' notice will be billed in full, and no makeup session or credit will be granted.
- No-Shows: If a student or professional does not log into the video conference within 15 minutes of the scheduled start time, it will be marked as a no-show, the session will be terminated, and it will be billed in full.
- Instructor Cancellations: In the rare event that Prof. em. Dr. Bons must cancel a session due to illness or an emergency, you will be notified immediately, and the session will be rescheduled as a priority at no additional cost.
3. Tuition Plan Cancellations & Refunds
Our structures include 1-Month, 3-Month, and 1-Year plans. Refunds for prepaid plans are processed as follows:
- Pre-Mentorship Cancellation: If you cancel your enrollment in a plan *before* the first session has commenced, you are eligible for a full (100%) refund of the prepaid amount, minus any standard credit card processing fees charged by Stripe or PayPal (which are non-refundable to us).
- Mid-Plan Cancellations: If you choose to terminate a 3-Month or 1-Year tuition plan mid-way through, refunds will only be granted for *unused* scheduled weeks, calculated on a pro-rata basis. The completed weeks of instruction will be billed at the standard individual week rate, and the remaining balance will be refunded.
- Completed Programs: Completed tutoring hours, seminars, and thesis reviews that have already occurred are non-refundable.
4. Refund Processing Time
Approved refunds are processed back to the original funding source used during checkout:
- Stripe Transactions: Credits to credit/debit cards are initiated immediately and usually appear on your statement within 5 to 10 business days, depending on your bank.
- PayPal Transactions: Balance refunds are credited to your PayPal account immediately, while card payouts depend on PayPal's banking transaction speeds.
5. How to Request a Refund
To request a plan cancelation or refund, please send a written email request containing your invoice reference to aurummaaseik@gmail.com. We will review your request within 48 hours and notify you of the status.
6. Contact Information
For questions or disputes regarding billing, please contact:
AURUM MAASEIK
Director: Prof. em. Dr. Jeroen Bons
Email: aurummaaseik@gmail.com
Phone: +49 152 04239317